Printer / Copier FAQ's


How do I create a Copy/Print account?
  • A Printer/Copier account has been created for all new and returning students. Sign in using your MacID and your password. Your MacID must be active in order to use the system.
  • Please note: returning students MUST re-activate your MacID by October 14th of each year.
  • Any time you experience problems accessing your Printsmart account, submit a Problem Report
How do I add funds to my account?
  • Funds can be added online from any computer or at one of the  PrintSmart Online Pay Station located in Mills Memorial Library or the Health Sciences library.
  • Unused credits are not refundable and the account will expire in a few months after your MacID is de-activated
  • Unused credits are not refundable and a general public account will expire after ??? months of no Printsmart activity (need to expand this some more)
What can I do?
  • All Printer/Copiers offer colour as either single or double sided copies
  • Scanning to email, as a pdf attachment, is available as of August 2014
What happens if I don't logout?
  • If you do not logout once you are done printing, your account remains open for the next user and they could end up doing printing on your account
  • The best option to choose when printing is to select "Print and Go" from the menu from the public printing/copying device. This option will print all your print jobs in the queue and log you out automatically when your print jobs are complete
  • Please note: you cannot switch to the COPY mode from the PRINT release mode without re-entering your MacID and password
  • When copying, you must remember to LOGOUT to prevent the next user from using your account without your permission. It is the responsibility of each users to make sure this step is done to avoid value being lost.
Can I copy/print in colour?
  • Yes. All public devices are capable of copying and printing in full colour as well as black and white.
How much are copies/prints?
Is 2-sided copying/printing cheaper?
  • Yes. It is possible to charge for different sizes, to charge accordingly for copying/printing on both sides and to charge for scanning to email. Cost for Black & White, double-sided is 9 cents per side.
Can I print from my personal laptop?
  • Yes 

How long do print jobs stay in the queue?
  • If not printed, released jobs will remain in the queue for 48 hours
Can I scan?
  • Yes. You can now scan to email, resulting in a pdf attachment.
How do I use the system?  [NEEDS TO BE UPDATED]

If you are sending a print job from a Workstation, you will be prompted to log in to the system with your MacID and password, select the type of printing required (see the price list above) and then you can release the print job (or do copying) at the Printer/Copier, using the following instructions:

Print/Copier Log-In Procedures

1.  Press “OK”
2.  UserID - Enter your MacID
3.  Password - Enter your MacID password
4.  At this point you will either see your print jobs waiting to be released, or your account to be used for copying or scanning.

When copying, you must remember to LOGOUT to prevent the next user from using your account without your permission. It is the responsibility of each user to make sure this step is done to avoid value being lost. McMaster University is not responsible for user error

How do I report a problem?

  • Students can report problems to the IT Help Desk on the 2nd floor of Mills Library, in the Learning Commons
  • Hours:  Monday to Thursday (8am to 10pm), Friday (8am to 6pm), Saturday (10:30am to 6pm), Sunday (noon to 10pm)
  • There are also information sheets located at the library IT Help desks and Service Desks, and on the "How To" links on the PrintSmart website
  • If there is a quality issue with the device complete a Problem Reporting form, although most problems can be resolved by the IT Help support team
How do I know which devices copy and which print?
  • All devices will print and copy. Your print job can be released at any Printer/Copier in any library or residence.
  • If the closest device is not available or busy, you can use another device to retrieve your job.
Can I print from the Reader/Printers in Mills library?
  • Yes. The same Reader Printers are available on the 3rd floor of Mills library. As with all of the Printer/copiers in the libraries, the Reader Printers will also be connected to the Printsmart payment system. Each R/P will have a computer connected to it and your image from Fiche or film will be displayed on the monitor. Using the same procedures to print in other parts of the library, you will then select the print parameters you wish and send it to the Sharp devices to be printed. Both Sharp devices on 3rd floor will include 8 1/2” x 11” (letter) size paper as well as 11” x 17”(ledger) size paper. If both Sharp devices on the 3rd floor are being used, your print jobs can be printed at any device in any library.
Can I print on paper larger than letter size?(8 1/2" x 11")
  • With the exception of Maps library, located on the 1st floor of Mills and the Sharp devices on the 3rd floor which allow you to print on 11"x17" paper, the only paper available in the library MFD’s is letter size.

    It is very important that you check ALL print settings to prevent jobs being lost and value being charged for that error. The library is not responsible for errors made by the user. Always check the print/copy settings, particularly, proper paper size, B&W vs Colour, single-sided vs double-sided features.